Job Descriptions

JOB 1: Accounting Clerk

Job Responsibilities:

Supports accounting operations by filing documents; reconciling statements; running software programs.

Accounting Clerk Job Duties:

• Maintains accounting records by making copies; filing documents.
• Reconciles bank statements by comparing statements with general ledger.
• Maintains accounting databases by entering data into the computer; processing backups.
• Verifies financial reports by running performance analysis software program.
• Determines value of depreciable assets by running depreciation software program.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes accounting and organization mission by completing related results as needed.

Accounting Clerk Skills and Qualifications:

Organization, Financial Software, Reporting Skills, Attention to Detail, PC Proficiency, Typing, Productivity, Dependability

JOB 2: Barista

Job Responsibilities:

Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

Barista Job Duties:

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cafe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Barista Skills and Qualifications:

Listening, Verbal Communication, Customer Focus, Customer Service, Basic Safety, People Skills, Action Oriented, Organization, Selling to Customer Needs, Attendance, Client Relationships

JOB 3: Call Center Representative

Job Responsibilities:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Call Center Representative Job Duties:

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Call Center Representative Skills and Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

JOB 4: Customer Service Clerk

Job Responsibilities:

Serves customers by providing information; responding to requests; resolving problems; collecting revenue.

 Customer Service Clerk Job Duties:

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Initiates service by recording requests; forwarding to dispatching.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes; recommending changes.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Customer Service Clerk Skills and Qualifications:

Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus

JOB 5: Dispatcher

Job Responsibilities:

Delivers items to customers by verifying orders; inventorying stock; arranging transportation.

Dispatcher Job Duties:

• Organizes item orders by editing for price, promotions, weight compliance.
• Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders.
• Ships items by examining items, destination, route, rate, delivery time; ordering carriers.
• Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
• Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.
• Replaces damaged items, shortages, and misplaced shipments by determining optimal response of replacement or credit.
• Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Dispatcher Skills and Qualifications:

Documentation Skills, Data Entry Skills, Telephone Skills, Informing Others, Listening, Verbal Communication, Energy Level, Multi-tasking, Dependability, Emotional Control, Reporting Skills